When I think of great customer support I think of Eureka. Jose and the team clearly have an ethos that helping in a meaningful and effective way is paramount. They would go out of their way to setup calls to not only show but teach me how to solve an issue. As a result we have a self-sufficient systems for the management of projects, equipment, purchase orders, faults and surveys. I’m in no doubt we will continue this relationship as our company grows. Thanks Eureka!
When our firm needed to modernize our Microsoft Access tax tracking system, we wanted a Microsoft cloud-based solution that was simple to use, intuitive, and flexible. The Eureka iTech team proposed a Microsoft Teams solution with a SharePoint backend. It worked as we wanted. I particularly want to thank Jose and Mark for their patience, quick grasp of our requirements, and persistence to get things done right.
As a growing construction trade contractor, we have tried countless approaches to standardize our operating processes… from accounting system add-ons to subscription-based construction management software to custom written applications. These solutions have always forced us to adapt our processes to serve pre-defined software instead of the technology serving our process. The result is that we invariably returned to old fashioned processes based on spreadsheets, accounting information and manual data collection from the field. We were fortunate to come across the team at Eureka iTech. Jose and Mark and their team have an impressive ability to quickly understand the business imperative and pre-existing processes and then bring a variety of technology tools to bear on enhancing these proprietary processes. It was clear from our very first project scope with Eureka that they will continue to be an important resource for us in modernizing, streamlining and growing our operations. They have been professional, disciplined and attentive and we look forward to a continuing relationship.
As a new client of Eureka iTech, I was impressed by their delivery and their customer service. I first engaged them to help us do something about a time consuming and recurring task. The automation process they built for me worked as smooth as silk and integrated naturally into our environment. What previously took two hours takes only a few minutes now. I am especially thankful to Jose Zaldivar for his ability to listen to my requirements and his attention to detail. I would gladly recommend Eureka, especially if you find yourself saying, “There must be a better way to automate and integrate these tasks.”
Prior to bringing Eureka iTech on board, our organization had a minimal web presence. Mark took our beautiful photos and content and skilfully weaved them together into a fabulous, user-friendly website that wonderfully highlights the good work our volunteers are doing. The functionality of the website Jose created is superb, and will greatly streamline our volunteer recruitment process. We couldn’t be happier with the end product!
Several years later the system is working reliably and needs little maintenance to keep it working.”